Members Area

How to allocate driver to pickup parcel after order notification is received?

Friday, 20 March 2015 | Views: 541

Allocate driver to pickup

After order notification is received, you need to allocate a driver to pickup the parcel. To do that, click LiveParcels link at the administration menu -> Assign pick-up driver under Parcels.

At this page, you will see a list of all parcels that is scheduled for pick-up with no drivers assigned. You can narrow down the list by entering additional information such as the parcel title, customer name, street and postcode. To assign a driver to pickup a specific parcel, tick the box on the right of that row and then click the Assign Driver button. You can tick multiple parcels and assign the same driver to pickup the selected parcel all at once, saving time. On the next page, you can select the driver you want to assign to pickup the parcel.

Re-allocate driver to pickup

If the driver you have originally assigned is unable to pickup that parcel, you can re-allocate the driver by clicking LiveParcels link at the administration menu -> click Re-assign pick-up driver under Parcels.

At this page, you will see a list of all parcels that is scheduled for pick-up with drivers assigned. You can narrow down the list by entering additional information such as the parcel title, customer name, street, postcode and driver assigned. To re-assign a driver to pickup a specific parcel, tick the box on the right of that row and then click the Assign Driver button. You can tick multiple parcels and assign the same driver to pickup the selected parcels all at once, saving time. On the next page, you can select the driver you want to re-assign to pickup the parcel.

Note: your driver can pickup parcels not assigned to them but they won't be able to see it in the list of parcels to pickup.

Tip: If you added new driver account or unable to see the complete list of drivers when you try to allocate driver to parcel, please contact us because we need to make a small change in the database to update the list.

Back to list